KIA Motors South Africa announces voluntary recall on KIA Soul
(JOHANNESBURG) March 1, 2016
– KIA Motors South Africa will conduct a voluntary safety recall of approximately 798 KIA Soul vehicles commencing today, 1 March 2016. The purpose of the recall is to inspect the affected vehicles’ steering rack to confirm that the pinion nut is correctly secured.
The affected vehicles were all assembled in Korea between 18 January 2014 and 30 September 2015. In the event that the pinion nut is not correctly secured, there is a possibility that – on some affected vehicles – the driver might experience a knocking sound when turning the steering wheel.
Owners of the vehicles involved will be be telephonically notified by the KIA Motors South Africa’s Call Centre as of today, 1 March 2016. The Call Centre will assist owners in having their nearest or preferred KIA dealer perform the inspection and carry out the repair of the Steering Rack, which will take less than an hour (depending on your vehicle’s position in the work queue on the day of the booking). KIA Motors and its dealer network will implement this recall at no charge to the vehicle owner.
More information on the recall campaign, as well as an extensive list of frequently asked questions, will also be available to customers at www.kia.co.za, which will feature a menu option allowing Soul owners to enter their vehicle’s VIN (Vehicle Identification Number) into a search functionality. The VIN number is listed on the vehicle’s license disc, and embedded into the windscreen on the lower left side.
This function is particularly helpful for customers who are not the original owners of the vehicle or who, for whatever reason, is no longer on the KIA Motors South Africa database. Additionally, queries can also be lodged with the KIA Motors South Africa Call Centre on 010 596 2000.
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