VIN Search
Enter your VIN number to see whether your Kia is included in the recall campaign
The VIN (Vehicle Identification Number) is a 17 digit alpha-numeric sequence beginning with the letter K that can easily be located on the vehicles license disc.

Media Release

KIA Motors South Africa announces voluntary safety recall on certain 2011 model year Cerato models

JOHANNESBURG, May 16, 2016 – KIA Motors South Africa will conduct a voluntary safety recall of 180 KIA Cerato vehicles (from the 2011 model year) commencing Monday, 23 May 2016. The purpose of the recall is to replace two Automatic Transmission Cooling Hoses.

These hoses carry hot transmission fluid from the transmission to the transmission cooler, and cooled transmission fluid back to the transmission. There is a possibility that the transmission cooling hoses may have been improperly cured during the manufacturing process and that, over time, it may leak transmission fluid. In such instances, the malfunction indicator lamp will illuminate and some vehicles may display abnormal shifting. Depending on the amount of transmission fluid lost, reduced vehicle mobility may occur. The recall only affects models with automatic transmissions.

The affected vehicles were all assembled in Korea between 27 August 2010 and 11 November 2010, and only 180 units from this production run were shipped to South Africa. Owners of affected vehicles involved will be be telephonically notified by the KIA Motors South Africa’s Call Centre as of Monday, 23 May 2016. The Call Centre will assist owners in having their nearest or preferred KIA dealer carry out the replacement of both automatic transmission cooling hoses, which will take less than an hour (depending on your vehicle’s position in the work queue on the day of the booking). KIA Motors and its dealer network will implement this recall at no charge to the vehicle owner.

More information on the recall campaign, as well as an extensive list of frequently asked questions, will also be available to customers at www.kia.co.za, which will feature a menu option allowing Cerato owners to enter their vehicle’s VIN (Vehicle Identification Number) into a search functionality. The VIN number is listed on the vehicle’s license disc, and embedded into the windscreen on the lower left side.

This function is particularly helpful for customers who are not the original owners of the vehicle or who, for whatever reason, is no longer on the KIA Motors South Africa database. Additionally, queries can also be lodged with the KIA Motors South Africa Call Centre on 010 596 2000.



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Frequently asked questions

Answering Your Campaign Questions

01
What is the function of the Automatic Transmission Cooler Hose?
The Automatic Transmission Cooler Hose carries hot Automatic Transmission Fluid from the Automatic Transmission to the Automatic Transmission Cooler and cooled Automatic Transmission Fluid back to the Automatic Transmission.

02
What is the problem with the Automatic Transmission Cooler Hoses?
There is a possibility that the Automatic Transmission Cooler Hoses may have been improperly cured during the manufacturing process.
03
Why is this recall being implemented?
There is a possibility, that over time, Automatic Transmission Fluid may leak from the Automatic Transmission Cooler Hoses.
04
What is the consequence should Automatic Transmission Fluid leak from the Automatic Transmission Cooler Hoses?
Leaking Automatic Transmission Fluid will result in the illumination of the Malfunction Indicator Lamp (MIL) and / or abnormal transmission shifting. Depending on the amount of Automatic Transmission Fluid lost, reduced vehicle mobility may occur.
05
Are all Cerato's affected?
The affected vehicles were assembled in Korea between 27 August 2010 and 11 November 2010.
View more questions
06
How many Cerato' are affected?
180 Cerato units shipped to South Africa fall under the conditions of this campaign.
07
How do I know if my Cerato has a problem now?
If there is a problem then the Automatic Transmission Fluid may have begun leaking through either of the Automatic Transmission Cooler Hoses.
08
What is involved in repairing my Cerato?
Your KIA dealership will action a repair that involves replacing both Automatic Transmission Cooler Hoses with upgraded Automatic Transmission Cooler Hoses supplied in a kit, Part Number: 25420-1M900QQK. The replacement will take less than 1 hour. Please bear in mind that the time when the inspection commences on your vehicle depends on its position in the work queue on the day of the booking.
09
How and when will I be contacted by my Kia Dealership or Kia Motors South Africa?
Your Kia Dealership or the Kia Motors South Africa Call Center will contact you telephonically to arrange the repair to your Cerato at your preferred dealership as from 1 April 2016.
10
If I am not the original purchaser how will you contact me?
You may not be on our database which is why we have created an opportunity for Cerato owners to log their vehicles VIN (Vehicle Identification Number) on our website.
11
How can I check if my Cerato is part of the recall?
There is a menu option allowing Cerato owners to enter their vehicles VIN (Vehicle Identification Number) on a search option on our website. The easiest method to locate your vehicles VIN is to copy the 17 digit number from the vehicles license disc .
12
What if I am not happy with my dealers response to my queries?
You may address your query to Kia Motors South Africa Customer Care on telephone number 010 596 2000.
13
Are all parts available to complete the campaign on my Cerato?
There are sufficient parts available to carry out the recall campaign on all Cerato vehicles implicated in this recall campaign action.
14
Are any new Cerato's implicated under this recall still being sold by KIA dealerships?
This recall campaign only affects the previous generation Cerato, and only vehicles manufactured between 27 August 2010 and 11 November 2010.
15
Is KIA still manufacturing new Cerato’s that will also be involved in the recall?
No, all vehicles built after 11 November 2010 do not fall under the conditions which led to this recall campaign.
16
Are any other KIA vehicles involved in current recalls?
There is currently a Steering Rack recall action involving approximately 500 2015 model year Souls.