VIN Search
Enter your VIN number to see whether your Kia is included in the recall campaign
The VIN (Vehicle Identification Number) is a 17 digit alpha-numeric sequence beginning with the letter K that can easily be located on the vehicles license disc.

Media Release

(JOHANNESBURG) September 4, 2017 – KIA Motors South Africa (Pty) Ltd will conduct a voluntary safety recall of approximately 1266 KIA Rio models (2017 model year) to inspect the operation of the rear door child locks.

KIA Motors Corporation has advised that there may be some Rio vehicles where the child locking function of the rear door may be inoperative due to the actuator cable length being out of specification. The affected vehicles were assembled in Korea between 10 April 2017 and 5 June 2017, and approximatel 1,266 Rio’s shipped to South Africa may be affected.

Owners of the involved vehicles will receive telephonic notification from KIA Motors South Africa’s call centre, beginning in the week of 4 September 2017. Owners of the involved vehicles will be assisted in having their KIA dealer perform the inspection and, if necessary, repair of the Rear Door Child Locks.

The inspection is quick and simple, and should take no longer than 10 minutes to complete. Should the repair be carried out, it should take no longer than 1 hour, although customers should be aware that the time required to inspect and potentially repair is dependent on the vehicle’s position in the work queue on the day of the booking.

KIA dealers will implement this recall at no charge to the vehicle owner.

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Frequently asked questions

Answering Your Campaign Questions

01
What is the problem with the Rear Door Child Lock.?
Kia Motors Corporation have advised that there may be some Rio vehicles where the child locking function of the rear doors may be inoperative due to the actuator cable length being out of specification.
02
Are all Rio’s affected?
The affected vehicles were assembled in Korea between April 10, 2017 and June 05, 2017.
03
How many Rio’s are affected?
1266 Rio units shipped to South Africa fall under the conditions of this campaign.
04
How do I know if my Rio has a problem now?
If there is a problem then it is possible that the child locking function of the rear door/s may be inoperative. The correct operation can be checked by selecting the child lock function, closing the door, and attempting to open the rear door from the inside.
If after selecting the child lock function the rear door opens from the inside then the actuating cable will require replacement with actuator cable part number 81405 - H8000 QQK.
View more questions
05
What is involved in repairing my Rio?
Your KIA dealership will inspect the child locking function of the rear doors, and if necessary action a repair free of charge.
The repair, if required, will require the replacement of the actuator cable with actuator cable part number 81405 - H8000 QQK
06
How long will the repair to my Rio take?
The inspection will take 10 minutes, and the repair will take approximately 1hour. Please bear in mind that the time when the inspection commences on your vehicle depends on its position in the work queue on the day of the booking.
07
How and when will I be contacted by Kia Motors South Africa?
Kia Motors South Africa Call Center will contact you telephonically to arrange the inspection and repair at your preferred dealership.
08
If I am not the original purchaser how will you contact me?
You may not be on our database which is why we have created an opportunity for Rio owners to log their vehicles VIN (Vehicle Identification Number) on our website
09
How can I check if my Rio is part of the recall?
There is a menu option allowing Rio owners to enter their vehicles VIN (Vehicle Identification Number) on a search option on our website. The easiest method to locate your vehicles VIN is to copy the 17digit number from the vehicles license disc
10
What if I am not happy with my dealers response to my queries.?
You may address your query to Kia Motors South Africa Customer Care on telephone number 010 596 2000.
11
Are all parts available to complete the campaign on my Rio ?
There are sufficient parts available to carry out this campaign on the vehicles still requiring the campaign action.
12
Is KIA still building new Rio’s that will also be involved in the recall?
No, all vehicles built after June 05, 2017 do not fall under the conditions which led to this recall campaign.
13
Are all parts available to complete the campaign on my Sportage?
There are sufficient parts available to carry out the recall campaign on all Sportage vehicles implicated in this recall campaign action.
14
Are any new Sportage's implicated under this recall still being sold by KIA dealerships?
This recall campaign only affects previous generation Sportage, and only vehicles manufactured between August 9, 2007 until May 22, 2009.
15
Is KIA still manufacturing new Sportage's that will also be involved in the recall?
No, all vehicles built after May 22, 2009 do not fall under the conditions which led to this recall campaign.